The IMPAK Tenant Retention Program is designed for
maintenance organizations that have responsibility for
single or multiple office buildings, retail centers and
warehouse/distribution space. IMPAK integrates your front and back office operations into
one comprehensive, web-based property management system.
Your Tenants access your web-based "Tenant
Service Center" to
post service requests, track maintenance progress, communicate with management and verify results.
Access is restricted via a private password-protected log-in.
Your Maintenance Technicians
receive and update your tenants' service
requests directly or through central
dispatch with their hand-held cell
phones or PDA's in the field.
Your Property Managers and
assistants administer the property
and tenant records, supervise the individual
service requests as needed, communicate with
tenants, and review detail and summary
reports to improve future performance.
Your Upper Management
gets a real-time window into remote
operations across the entire
portfolio. This unique feature
provides an important capability to verify
tenant service processes, preventive
maintenance programs and general operations
at each property..
Special program
features also
make it possible...
To add, modify, or delete records in the
IMPAK database through simple web-based
forms.
To easily administer client and
staff passwords.
To view and update the status of all
service requests, and to review the technician's
specific notes.
To print each work order from any
computer regardless of network
configuration.
To schedule periodic preventive
maintenance tasks that are
automatically generated.
To prepare professionally formatted
purchase orders and tenant invoices
for billable work.
To track the expiration date on
certificates of insurance provided by
contractors.
To upload documents and photos for
review by selected tenants and the maintenance staff.
To fairly evaluate staff performance and
produce reports on the type and location of work.
To promote an overall sense of staff
accountability and responsibility.
