Frequently Asked Questions
Answers to some of your questions are listed below.
If you have additional questions, please contact a Customer Representative.
We will be happy to assist you.
| 1. |
What is IMPAK?
IMPAK is
a proven Internet application that empowers your
firm to handle all aspects of property
management service through your company's
website. Receive and dispatch work requests, update your tenants
and clients with service-related information, and help property managers evaluate
overall maintenance staff performance. This web-based software connects front and back office functions into a single, tenant-centric operation. And it enables collaboration among tenants, property managers and the maintenance group by providing prompt, personalized information from multiple data sources and work processes. |
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| 2. |
What hardware and software is required to run IMPAK on my PC?
Any computer connected to the Internet can enjoy all the features of the
IMPAK program without any additional cost.
There is no third party software or extra hardware needed to run IMPAK on your company's computer
system. |
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| 3. |
How long
before we can begin using IMPAK?
In most cases, IMPAK software can be installed
and ready for use within 48 hours. |
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| 4. |
Do I have to devote any extra clerical resources to use this system?
Absolutely not!
IMPAK is designed to help you expand your
assignments and responsibility, while actually
reducing your clerical costs. The system
has been carefully streamlined to produce
maximum results in the most efficient manner
possible. |
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| 5. |
How much
training is needed and how much does training
cost?
Training
at the staff level is included in the IMPAK
initial setup fee. After a one-hour
training session by telephone, most users are
able to begin using the program
immediately. We are always available for
help and technical assistance after the initial
training session is over. |
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| 6. |
What is
included in the one-time setup fee and the
regular monthly fee?
The
setup fee includes program installation, SQL
Server setup and configuration, data entry from
Excel Spreadsheets (tenant, contractor lists),
user's guide, PowerPoint tutorial and up to
eight hours total training. The regular
monthly fee includes application hosting
24/7/365, unlimited data storage, routine
database maintenance, daily database backup and
unlimited technical support. |
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